These terms apply whenever you browse benangistanbul.com or place an order with us. By using this website, you're agreeing to them, so it's worth reading through, even if legal pages aren't anyone's idea of fun.
Benang Istanbul is an online store based in Malaysia, bringing Turkish scarves, shawls, and modest fashion pieces to customers around the country. Throughout this page, "we," "us," "Benang Istanbul," and "Benang Istanbul House" all refer to the store operating this website, and "you" refers to anyone browsing or buying from us.
You're welcome to browse, shop, and share our pages as much as you like. What you can't do is use the site in a way that harms us or other shoppers. That includes attempting to access parts of the website you're not authorized to reach, copying our content or product photos for commercial use without permission, or using automated tools to scrape pricing or inventory data.
We reserve the right to restrict or suspend access for anyone who misuses the site, without needing to explain ourselves in advance.
We do our best to describe every scarf and shawl accurately, from fabric type to measurements to colour. That said, screen displays vary, and slight differences between the photo and the physical item are normal, particularly with hand-finished or printed fabrics.
If a product listing contains an error, whether that's a wrong price, an incorrect description, or a photo mismatch, we reserve the right to correct it and to cancel or adjust affected orders. We'll always contact you first if this affects something you've already purchased.
All prices on this site are listed in Malaysian Ringgit (RM) and include applicable taxes unless stated otherwise. We update pricing from time to time, and the price shown at checkout is what applies to your order, regardless of what it may have shown earlier.
Promotions, discount codes, and sale prices are valid only for the period stated and cannot be combined unless we say so explicitly.
When you place an order, you're making an offer to purchase, and we confirm that order once payment goes through successfully. Payments are processed through Billplz via FPX online banking, giving you access to most major Malaysian banks, including Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect First, RHB Now, AmBank, Bank Islam, and UOB.
We reserve the right to decline or cancel any order, including after payment, if we suspect fraud, if stock runs out unexpectedly, or if there's an error in pricing or product details. If that happens, we'll refund you in full.
Creating an account with us is optional, but it does make checkout faster and lets you track orders and manage your wishlist. You're responsible for keeping your login details private and for anything that happens under your account. If you notice unusual activity, let us know right away.
Everything on this website, including photos, product descriptions, logos, and design elements, belongs to Benang Istanbul or is used with permission. You're not permitted to reproduce, distribute, or repurpose this content without written consent from us.
We work hard to keep this website accurate and running smoothly, but we can't guarantee it will always be free of errors or interruptions. To the extent allowed by Malaysian law, Benang Istanbul isn't liable for indirect or incidental losses connected to your use of the site, beyond the value of your order.
Nothing in this section limits your rights under Malaysian consumer protection law.
These terms are governed by the laws of Malaysia. Any disputes arising from your use of this site or your orders will be handled under Malaysian jurisdiction.
We may update these terms occasionally, whether that's to reflect a change in how we operate or simply to keep things current. The version posted on this page is always the one that applies, so it's worth checking back if you're placing a large or unusual order.
Questions about these terms? Reach out through our contact page or email us at info@benangistanbul.com. We're happy to clarify anything that isn't clear.
